Scale your STR business without losing owner trust.
Your PMS manages bookings. HostFlow helps you manage the owner relationship with payment validation, proposal-vs-actual performance tracking, and one place for the property knowledge your team needs.
Validate payments. Track performance. Keep property knowledge in one place.
Guests create the revenue. Owners create the business.
Most STR systems are built around reservations, guests, cleaners and tasks. HostFlow gives your team one place to manage the commercial truth behind every property: the money, the performance, and the owner context that keeps the relationship healthy.
The owner journey is often held together manually
At 10 properties, you can remember the story behind each owner. At 50, owner knowledge starts spreading across spreadsheets, WhatsApp, email, PMS notes and someone's memory.
Owner questions get harder as you grow
Has the OTA paid? What was deducted? Why was income lower than forecast? What changed with reviews, maintenance, occupancy or ADR? Growth turns those questions into a system problem.
Owner trust decides whether the portfolio grows
Owners judge the result, the explanation and the way your team handles the asset. HostFlow helps you protect that trust before reporting gaps become retention problems.
The owner confidence layer
HostFlow helps your team validate the money, track the property promise, and keep the commercial memory for every property in one place.
Property knowledge
Store the property's commercial history, owner notes, issues, decisions, maintenance context, deductions and reasons performance changed.
Give every team member the background they need without relying on the founder's memory or scattered messages.
Payment validation
Match reservations against OTA payouts, paid status, refunds, fees, commission and adjustments, so bookings that look fine operationally are not financially unresolved.
Catch payout issues before the owner does and make owner check status visible before month end.
Owner-ready reporting
Bring validated income, owner costs, review context and performance notes together in a clearer reporting workflow.
Help owners understand what happened, why it happened, and whether the property is tracking against expectations.
Performance tracking
Preserve the original proposal forecast and compare it with actual income, occupancy and ADR once the property is live.
Know whether each property is delivering on the owner promise, and where the gap is coming from.
Churn risk signals
Use payment issues, underperformance, review trends and owner questions to spot relationship risk before it becomes churn.
One place for the commercial truth about every property
HostFlow sits beside your PMS to check the money, track the promise, preserve property knowledge, and help your team give owners clearer answers.
Step 1: Connect your PMS
Keep your PMS in place. Sync booking, review, pricing and payout data into the commercial layer HostFlow validates.
Step 2: Validate payments and deductions
Check whether OTA income has been paid correctly and review refunds, fees, commission, cleaning charges and owner deductions.
Step 3: Track forecast vs actual
Compare proposal forecasts against live income, occupancy and ADR so performance gaps are visible before owners ask.
Step 4: Keep the property memory
Store owner notes, property-specific issues, decisions, maintenance context and the story behind performance changes in one place.
Step 5: Prepare owner-ready answers
Combine validated income, deductions, costs and performance context into reporting your team can explain with confidence.
Built for STR managers who have outgrown spreadsheets, but do not want another PMS
OTA payout validation
Check paid, unpaid and pending income before it reaches an owner statement.
Refund and adjustment visibility
Surface refunds, commission, fees and deductions that need review.
Proposal vs actual tracking
Compare forecast income, occupancy and ADR against live performance.
Review and cost context
Explain performance gaps with guest feedback, costs and operational notes.
Property commercial memory
Keep owner conversations, property issues and decisions attached to the asset.
Already using Guesty or another PMS? Keep it. HostFlow gives your team the owner confidence layer your PMS does not fully solve.
Book a Free DemoYou cannot scale while you are losing properties.
Winning new owners is only growth if your existing owners stay. Estimate the management fee at risk when owner confidence starts to slip.
Annual management fee at risk: £0
Net portfolio growth: 0 properties
0% of new instructions are replacing stock you already had.
New properties do not create growth if existing owners are quietly leaving. HostFlow helps your team protect the owner relationships your business depends on by validating the money, tracking performance against the original promise, and keeping each property's commercial story in one place.
Pricing
Starter
For managers running owner workflows manually.
From £125/month per seat for payment validation, property knowledge, owner workflows and proposal tracking.
PMS Connected
For managers connecting reservation and payment data.
From £5/month per API-linked property for OTA payout validation, proposal-vs-actual performance and owner confidence tracking.
Portfolio / Enterprise
Contact us for pricing
Customised solutions for larger property management businesses with complex validation, knowledge and reporting needs.